by Zoe O'Toole
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8 September 2025
A Safe Harbour for Work That Matters Over the past few months on the Norfolk coast, and exploring the Broads, boats have been a constant part of my view — moored, passing, gliding by. Back in Northamptonshire, there were no waves or tides, but we did have canals — another ecosystem with its own slower rhythm, narrowboats with their routines, and a way of life that seems to move at walking pace. Soon we’ll be in Scotland, close to the wide Forth estuary — tidal, busy, and full of energy. It’s a very different stretch of water to Norfolk’s quiet channels, and it’s had me thinking about how PMO also has to work differently depending on its setting. The Harbour Picture Picture a harbour at dawn. Fishing boats head out early, ferries prepare for their first passengers, yachts wait for the right wind. Each boat has a different job, a different pace, and each one is essential to the harbour’s purpose. PMO works in the same way. It runs through portfolio, programme, and project work, and each plays its part when set up for what’s needed. Together, they keep delivery moving in the right direction. The Three Ps: Portfolio, Programme, Project Think of it like the harbour: Portfolio PMO: The Harbour Master Sets direction and decides which boats head out and when. Programme PMO: The Ferries and Trawlers Keeps the routes open, brings results back to port, and makes sure the harbour stays productive. Project PMO: The Small Boats and Crew Handles the day-to-day, checks the kit, keeps the logs, navigates the details, and gets close to the action. Each one plays a role in keeping the harbour working as a whole. Making It Work A small boat doesn’t need a full crew. A ferry doesn’t need a trawler’s nets. A harbour doesn’t need a fleet pulling apart. PMO is the same. Project PMO supports delivery. Programme PMO keeps routes clear. Portfolio PMO sets direction. The value doesn’t come from one level trying to be something it’s not — but from each doing the work that matters. Avoiding the Trap Sometimes project-level PMO is dismissed as “just admin.” Sometimes every PMO is pushed to look strategic, even when that isn’t what’s needed. True PMO maturity isn’t about piling on process or having the flashiest title. It’s about purpose — providing the right support, in the right place, at the right time. A Safe Harbour for Work That Matters A good harbour doesn’t just have big ships or shiny yachts. It has the right mix of vessels, ready for the day’s work. That is what PMO is for me: a safe harbour for work that matters — where strategy is shaped, programmes flow, and projects deliver with confidence. From Canals to Coastlines As we head north to Scotland, I know the boats will catch my eye again. Whether it’s a canal, a harbour, or the open sea, the message stays the same: PMO works best when ready for the journey ahead — helping every boat play its part in work that truly matters. Because when the harbour is well run, every boat gets where it needs to go. That’s when the strategy moves forward, the programmes flow, and the projects deliver without being swamped by the tide. Wishing you safe travels in your own waterways ...and if you’re looking to steady your harbour or set a new course, let’s talk.