When I hear the word 'mature' I sometimes get flashbacks to being a teenager and being told that I need to act more mature. Hmmmmm I was a teenager in the 80s, a period of some great examples of being a grown up, and therefore clearly being mature. 

People who know me today might challenge the level of my maturity taking into account my unique sense of humour. 
Others may look at model aged me and describe me as a woman of maturing years (but not to my face please). 
When doing my usual intense 2 minute googling to research the word 'mature', one of the linked results asked 'Why is being mature important?' That piqued my curiosity so I took a quick look. Apparently 'maturity improves the ability to make good decisions', try telling that to my mature gut after some poor food decisions last week. The article also says 'with wise choices comes more stability...'; and again my mature brain conjures up an image of Spider-man with his dying Uncle. 'As you mature (or 'settle down' as the article says) life becomes that much more stable, and consequently, easier to handle'. I guess that internal influences cannot touch you if you are armed with your maturity shield...Now, where's my face mask?  

As I read a little further it turned out that the article was written for a female lifestyle magazine back in the early 2000s. I don't think that matters so much though. It sparked synapses and has encouraged my thinking on PMO maturity models further. Yay (Another mature response). Oh, and a great example of a brainstorming technique for you; just so you know I can do grown up too.


Anyway, I run the risk of going a little Ronnie Corbett (those more mature of you will understand this reference and if you don't, I'm afraid maturing won't help) and so back to the point.


Hopefully, I have made my point that determining 'what maturity is' can depend on perspective, environment and current thinking. What is mature for one, may not be mature for another, and that applies to both within and between organisations. And remember; levels of maturity can go down as well as up. As we know, significant people or strategic change in an organisation can mean a time to regroup, restablish the new normal and determine direction. And does materity always mean good? How do you keep innovation and creativity flowing? Commercially speaking 'settling down' doesn't always make sense.


Now you should know that I think Maturity Models are good, used in the right way. The secret is to be clear on the objective and required outcome. Why are you doing a maturity assessment? Maturity Models can be weapons of mass destruction in the wrong hands and with the wrong mindset. For me, a Maturity Model provides you with the framework to determine the gaps between where you would like the organisation to be and where it is today. You can then evolve a plan to bridge those gaps. Before you do the assessment you really really really need to know what level of so called maturity is right for your organisation. You need to know which of the different elements within project and portfolio delivery are most valued and required by your key stakeholders. 

It's definitely not a competition to get the highest overall score. Not only would that be rather expensive and difficult to write a business case for, but quite frankly, why? In determining what's the right profile for the company, you can benchmark against similar organisations, just remember though, similar organisations can be defined in different ways. A suitable criteria for comparison might be the same size, industry, geograpthy and more. Do remember though that you are creating a profile for your specific objective and vision.


Once you've completed your assessment against your desired ideal, please do something with the information! Look at the areas with the biggest gaps and figure out what you and your team can do to improve. You might want to do this as a stepped plan of work. You may need to prioritise what you focus on first. Sometimes it might be right to improve all the elements to a minimum overall level. There may be an area that is more critical to the company than any of the others, for example risk management, and therefore this is where limited resource should be focused. How you choose to use the outputs is up to you, just remember why you decided to do the assessment in the first place and also what you defined 'good' as.

Anyway as I draw to a close and in the spirit of sharing some takeaway nuggets, here's some tips to think about to maximise the benefits of undertaking the maturity assessment.


1. Decide if there is a problem that needs to be solved; are your projects delivering the expected outcomes in a way that you feel good about and suits your working environment?


2. Define what your perfect delivery environment would look and feel like; consider what's important for your organisation, for example; is it pace or quality that's the key driver; how risk averse is the culture or what's the volume of change going on etc.


3. Prioritise the areas you want/need to improve on and make a plan; you might want to focus on the areas with the largest gaps first. Have a stepped plan, be real on what you can achieve and by when.

by Zoe O'Toole 8 September 2025
A Safe Harbour for Work That Matters Over the past few months on the Norfolk coast, and exploring the Broads, boats have been a constant part of my view — moored, passing, gliding by. Back in Northamptonshire, there were no waves or tides, but we did have canals — another ecosystem with its own slower rhythm, narrowboats with their routines, and a way of life that seems to move at walking pace. Soon we’ll be in Scotland, close to the wide Forth estuary — tidal, busy, and full of energy. It’s a very different stretch of water to Norfolk’s quiet channels, and it’s had me thinking about how PMO also has to work differently depending on its setting. The Harbour Picture Picture a harbour at dawn. Fishing boats head out early, ferries prepare for their first passengers, yachts wait for the right wind. Each boat has a different job, a different pace, and each one is essential to the harbour’s purpose. PMO works in the same way. It runs through portfolio, programme, and project work, and each plays its part when set up for what’s needed. Together, they keep delivery moving in the right direction. The Three Ps: Portfolio, Programme, Project Think of it like the harbour: Portfolio PMO: The Harbour Master Sets direction and decides which boats head out and when. Programme PMO: The Ferries and Trawlers Keeps the routes open, brings results back to port, and makes sure the harbour stays productive. Project PMO: The Small Boats and Crew Handles the day-to-day, checks the kit, keeps the logs, navigates the details, and gets close to the action. Each one plays a role in keeping the harbour working as a whole. Making It Work A small boat doesn’t need a full crew. A ferry doesn’t need a trawler’s nets. A harbour doesn’t need a fleet pulling apart. PMO is the same. Project PMO supports delivery. Programme PMO keeps routes clear. Portfolio PMO sets direction. The value doesn’t come from one level trying to be something it’s not — but from each doing the work that matters. Avoiding the Trap Sometimes project-level PMO is dismissed as “just admin.” Sometimes every PMO is pushed to look strategic, even when that isn’t what’s needed. True PMO maturity isn’t about piling on process or having the flashiest title. It’s about purpose — providing the right support, in the right place, at the right time. A Safe Harbour for Work That Matters A good harbour doesn’t just have big ships or shiny yachts. It has the right mix of vessels, ready for the day’s work. That is what PMO is for me: a safe harbour for work that matters — where strategy is shaped, programmes flow, and projects deliver with confidence. From Canals to Coastlines As we head north to Scotland, I know the boats will catch my eye again. Whether it’s a canal, a harbour, or the open sea, the message stays the same: PMO works best when ready for the journey ahead — helping every boat play its part in work that truly matters. Because when the harbour is well run, every boat gets where it needs to go. That’s when the strategy moves forward, the programmes flow, and the projects deliver without being swamped by the tide. Wishing you safe travels in your own waterways ...and if you’re looking to steady your harbour or set a new course, let’s talk.
by Zoe O'Toole 21 August 2025
If governance feels like a burden, it’s probably broken. It shouldn’t be a tick-box exercise or a blocker. Good governance brings confidence, clarity and calm. It helps teams focus on what matters, surface problems early, and make better decisions. It enables delivery. It protects value. It creates space for people to do their best work, not get buried in process. It’s not about slowing things down. It’s how we make sure the right things move forward. A good PMO knows this. It’s not the enemy of delivery; it’s your best friend
by Zoe O'Toole 21 August 2025
by Zoe O'Toole 21 August 2025
We expect every project to justify itself with a business case… but when did the PMO last write one? We challenge delivery teams all the time: 💡 What’s the benefit? 💷 Is it worth the investment? 📏 How will you measure success? But the PMO? We quietly set up, get stuck in, and rarely ask the same questions of ourselves. We know we’re valuable but have we ever taken the time to explain why, in the same language we ask of others? If your PMO had to write a business case today… what would be in it?
by Zoe O'Toole 21 August 2025
Lately I’ve noticed a trend. More and more PMO roles are asking for specific industry knowledge. It’s made me pause and think about what organisations are really looking for. I’ve worked in higher education, financial services, insurance, the public sector, manufacturing and retail to name a few. Each sector has its quirks, but what a good PMO delivers is clarity, confidence and momentum. A good PMO brings structure, insight and the right level of control to make things happen. Not get in the way. We help people make better decisions, focus on what matters and move forward with purpose. Crucially, a strong PMO knows how to flex. We don’t apply a one-size-fits-all model. We bring expertise that can be shaped to suit culture, ways of working and appetite for risk. That’s where the real value lies. I don’t need to be an expert in your industry to make a meaningful difference. Part of the role is quickly understanding how the organisation operates. Then applying what works best. Of course, there are exceptions. But in most cases, being industry agnostic is a strength. It brings fresh thinking, challenge and a broader view. I actively seek new sectors for exactly that reason. Is this push for industry experience part of the buyer’s market we’re in? Possibly. It could also be a missed opportunity to do things differently. Are we too focused on industry experience in PMO hiring? When PMO roles ask for sector-specific experience, I get it. It can feel like a safer choice. Someone who knows the environment, the challenges, the language. But I keep wondering what we might be missing. There’s often an assumption that industry experience makes someone a safer pair of hands. That they’ll already get the systems, the acronyms, the unwritten rules. In fast-moving or complex environments, it can feel like one less thing to explain. A good PMO isn’t there to run the business. We’re here to make change happen. We bring structure, clarity and focus. We help teams prioritise. We support better decisions. We spot risks early. We connect the dots and keep delivery moving. These are skills that cut across industries. In fact, stepping into a new sector often sharpens our ability to ask better questions and notice what others may have stopped seeing. Hiring someone with the same background might feel like the obvious choice. Someone with fresh perspective and a wider lens can often help you move forward faster.
by Zoe O'Toole 21 August 2025
For this week I am going to share some of my own case studies. 1️⃣ The Visibility Crisis Drowning in Projects? Here’s How We Took Back Control
by Zoe O'Toole 21 August 2025
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by Zoe O'Toole 21 August 2025
On International Women’s Day, I continue to celebrate the woman who inspires me every single day: my daughter. She isn’t fearless, but she faces her fears with quiet determination. She has doubts, but she stands firm in her values. She is stronger than she realises, resolute in ways that amaze me. She’s studying film production and looks to build her future in cinematography: a field where women remain underrepresented. With her talent, determination, and unwavering passion, I have no doubt she will make her mark. She is my role model, and I couldn’t be more proud. #IWD #Inspiration #StrongWomen #FutureCinematographer
by Zoe O'Toole 21 August 2025
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by Zoe O'Toole 21 August 2025
When people hear the word GOVERNANCE in project management, it often brings to mind rigid processes and endless forms. For many organisations, governance is seen as something that satisfies audit requirements but gets in the way of delivery. But does governance really have to be that way? Absolutely not. When done right, governance becomes a crucial part of successful delivery. And both PMOs and project managers share responsibility in ensuring it works effectively without becoming a burden. Governance: A Mindset Shift Too often, I’ve seen organisations where governance is implemented only to cover audits, but with an attitude that it shouldn’t “slow down” delivery. This reflects a deeper misconception that governance is a necessary evil; something to work around. What’s needed is a shift in mindset, especially at the leadership level. This isn’t about choosing between governance and delivery. When embedded correctly, it supports delivery seamlessly, rather than hindering it.